Privacy Policy

Privacy Policy

Last updated: 9 September 2025

Health IQ Communications (“Health IQ”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website www.teamhealthiq.com, our services, and other communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, job title, organisation, and any information you provide when contacting us, subscribing to updates, or using our services.

Business Information: Details about your company, project briefs, and service requirements where relevant to our work.

Website Usage Information: Non-identifiable information such as IP addresses, browser type, pages visited, and cookies to improve user experience and website performance.

Sensitive Information (if applicable): Where we engage in healthcare-related education, we may collect limited sensitive information (e.g., professional qualifications of HCPs). This is only collected with your consent and handled in line with Australian Privacy Principles (APPs).

2. How We Use Your Information

We use personal information to:

Provide and improve our services and communications.

Respond to enquiries and deliver requested information.

Manage business relationships with clients, partners, and suppliers.

Conduct research and analysis to enhance healthcare marketing and education programs.

Comply with legal and regulatory obligations.

3. Disclosure of Information

We may share your information with:

Our employees and contractors who need access to perform their duties.

Trusted third-party service providers (e.g., IT, hosting, analytics, email marketing tools).

Professional advisers, insurers, or legal representatives where required.

Regulatory authorities, if required by law.

We do not sell, rent, or trade personal information to third parties.

4. Data Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, or disclosure. However, no data transmission over the internet or storage system is completely secure.

5. International Transfers

As part of our APAC and global operations, some personal information may be transferred or stored outside Australia. Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with the Privacy Act 1988 (Cth).

6. Cookies & Analytics

Our website may use cookies and third-party analytics services (such as Google Analytics) to improve user experience and measure performance. You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.

7. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. Please contact us using the details below.

8. Your Privacy Rights

You can:

Opt out of marketing communications at any time by clicking the unsubscribe link or contacting us.

Request access to, or correction of, your personal information.

Make a complaint if you believe we have breached the Australian Privacy Principles.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

Health IQ Communications
Email: gary@teamhealthiq.com

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The updated version will be posted on our website with the effective date noted above.